Refund policy

Return & Refund Policy

Last Updated: June 28, 2026

Thank you for shopping with Auzzera Store. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, accessories, and tags (if applicable).

  • Include proof of purchase (order confirmation or receipt).

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable digital products.

  • Clearance or final sale items.

  • Products damaged due to misuse, negligence, or normal wear and tear.

  • Personal care or hygiene products that have been opened (where applicable).

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We will arrange a replacement or issue a full refund at no additional cost if the issue is verified.

4. Return Process

To initiate a return:

  1. Contact our customer support with your order number.

  2. Wait for return authorization and return instructions.

  3. Securely package the item and ship it to the address provided.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

  • If the return is due to our mistake (wrong, damaged, or defective item), Auzzera Store will cover the return shipping cost.

  • For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

6. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

7. Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support.

8. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the standard return procedure.

9. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Auzzera Store
Email: support@auzzerastore.store
Website: https://auzzerastore.store

We aim to respond to all inquiries within 1–2 business days.