Shipping policy

Shipping Policy

Last Updated: June 28, 2026

Thank you for shopping with Auzzera Store. This Shipping Policy explains how we process and deliver orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (if available).

2. Shipping Times

Estimated delivery times are:

  • United States: 6–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 5–10 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 8–15 business days

  • Other International Destinations: 10–20 business days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout.

From time to time, we may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.

4. Order Tracking

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipment delays or additional shipping charges may occur. Auzzera Store is not responsible for orders delivered to an incorrect address supplied by the customer.

7. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Auzzera Store is not responsible for packages marked as delivered by the carrier but reported as missing. Customers should first contact the carrier and check with household members or neighbors before contacting us.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, it cannot be modified or cancelled.

9. Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will receive separate tracking information for each shipment, where applicable.

10. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier service interruptions

  • Public holidays

  • High shipping volumes

We appreciate your patience and understanding in such situations.

11. Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Auzzera Store

Email: support@auzzerastore.store

Website: https://auzzerastore.store

We aim to respond to all inquiries within 1–2 business days.